“Within each piece of technology is the union of electrical flow and language.”

From time to time the electrical path can become cut or the language corrupts,
it’s good to know there is someone who understands it all and have you back on the road in no time.

Adapting to changing environment!

Back in 2009 I opened my business as Russel’s Computer Services offering support to residential customers, the following year as the business began to rapidly grow and I started taking on business customers I wanted to come up with a more formal name and PC Generation was registered.

Over the next couple of years I grew the business at a rapid rate focusing on not just my knowledge so that I could fix jobs faster but also focusing on the systems of the business so that I was able to run a business and work in it too ensuring that I could put the customers problems first.

After nearly a decade of trading you can imagine the changes in my industry, Apple had only just released it’s first iPhone 18months prior and Apple was very much still in the shadows compared to today. Now we’ve got NBN rollout on the full offensive. Taking a look at the many changes and how my job has adapted I decided to re-invent the business name from which ‘PC’ Generation morphs to the new THE IT WORKSHOP.

With a change of name I set myself a “CHALLENGE”.
1. Keep adapting to the changes.
2. When an obstacle presents itself with the technology in my customers life, they can rely on me.
3. To be gentle to friends that refer to me.

Russel Duncan

Russel, Computer Tech

  • Over 3000 Customers
  • 22 Years Industry Knowledge
  • Trained In Customer Service
  • Local Business

Book Appointment

0434 194 332

Locally based workshop in Palmyra, WA!

Email: [email protected]
Facebook: @TheITWorkshopWA

Drop/Collection time

WEEK DAYS:  09:00 – 10:00
 17:00 – 18:00
Study electronics (former) Carine TAFE
and even further back again, I remember how I loved the challenge of Lego not so much the what I was building, but having that big mountain of random Lego pieces and how quickly I could find all the pieces needed. This developed into electronics and my neighbour introducing me to programming.

Ones thing for sure it is a glove that has fitted very well.

Making of a business
It did not occur to me once in my past that I should slip into the role of a computer tech. To me I was just the guy who fixed electronics when it broke coz I knew how to and when friends had small businesses and they needed databases building or websites I would lose my mind like a dog who’s waiting for the stick to chucked so I could chase it. One day I got referred to one of those business friends customers and they were telling me about how rubbish the computer tech they had been using was.

It was the day I decided to become a computer tech..

Keep on, keeping on..
After nearly a decade of servicing my customers IT needs I am still adapting and very much enjoying what I do. Computers are everywhere and going out the road I am never sure what room I am going to working, households, offices, factory floors, server rooms and remote support can be local, country, interstate and at time overseas.

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