Adapting to changing environment!
Back in 2009 I opened my business as Russel’s Computer Services offering support to residential customers, the following year as the business began to rapidly grow and I started taking on business customers I wanted to come up with a more formal name and PC Generation was registered.
Over the next couple of years I grew the business at a rapid rate focusing on not just my knowledge so that I could fix jobs faster but also focusing on the systems of the business so that I was able to run a business and work in it too ensuring that I could put the customers problems first.
After nearly a decade of trading you can imagine the changes in my industry, Apple had only just released it’s first iPhone 18months prior and Apple was very much still in the shadows compared to today. Now we’ve got NBN rollout on the full offensive. Taking a look at the many changes and how my job has adapted I decided to re-invent the business name from which ‘PC’ Generation morphs to the new THE IT WORKSHOP.
With a change of name I set myself a “CHALLENGE”.
1. Keep adapting to the changes.
2. When an obstacle presents itself with the technology in my customers life, they can rely on me.
3. To be gentle to friends that refer to me.
Russel, Computer Tech
- Over 3000 Customers
- 22 Years Industry Knowledge
- Trained In Customer Service
- Local Business