Adapting to changing environment!
Back in 2009 I opened my business as Russel’s Computer Services offering support to residential customers, the following year as the business began to rapidly grow and I started taking on business customers I wanted to come up with a more formal name and PC Generation was registered.
Over the next couple of years I grew the business at a rapid rate focusing on not just my knowledge so that I could fix jobs faster but also focusing on the systems of the business so that I was able to run a business and work in it too ensuring that I could put the customers problems first.
With over a decade of trading you can imagine the changes in my industry, Apple had only just released it’s first iPhone 18months prior and Apple was very much still in the shadows compared to today, NBN rolled out, the cloud happened I opened the business name to The IT Workshop.
I set myself the “CHALLENGE”.
1. Keep adapting to the changes.
2. Make it simple for my customers.
3. To be gentle to the colleagues/friends/family that I’ve been referred too.
Russel, Computer Tech
- Over 3000 Customers
- 22 Years Industry Knowledge
- Trained In Customer Service
- Local Business